Frequently Asked Questions
Everything you need to know about your Diamondlady experience.
What is Diamondlady's shipping policy?
We offer complimentary standard shipping on all orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style consultants for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Diamondlady, we are committed to ethical fashion. We work exclusively with certified manufacturers who prioritize sustainable fabrics and fair labor practices across our entire supply chain.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.